Hello and welcome to Kawaii Wish! Here are some Frequently Asked Questions (FAQs) on shipping and order tracking that you might find useful. If you have any questions about our Shipping Policy, please contact us. Enjoy shopping! 

What currency are the prices quoted in?

All prices are in United States Dollar ($USD). Please note that if you are not based in the US, your bank may do a currency conversion for your purchase.

What are the shipping times to my country?

Country	Average Transit Time	Fastest	Slowest
USA	12 days	10 days	16 days
UK	10 days	8 days	14 days
Canada	14 days	12 days	18 days
Australia	14 days	11 days	16 days
Germany	12 days	10 days	16 days
France	12 days	10 days	16 days
Italy	13 days	11 days	17 days
Poland	15 days	12 days	18 days
Ireland	14 days	12 days	18 days
Spain	15 days	12 days	19 days
Finland	16 days	12 days	17 days
Switzerland	15 days	11 days	19 days
Belgium	14 days	11 days	18 days
Netherlands	14 days	13 days	18 days
Austria	16 days	12 days	19 days
Denmark	16 days	12 days	18 days
Portugal	17 days	13 days	20 days
Czech Republic	16 days	13 days	19 days
New Zealand	16 days	14 days	21 days
Singapore	10 days	8 days	14 days
Malaysia	10 days	8 days	16 days
Hong Kong	9 days	7 days	14 days
Japan	12 days	10 days	18 days
South Korea	14 days	12 days	18 days

How do I track my order?

You can track your order here by entering your order number and email address. Please note that our system will send an order confirmation and tracking email to the email address that you used – if you still have not received these emails, please check your junk/spam mailbox or contact us for further assistance.

How do I track my items with my country’s local delivery courier?

We provide an international tracking number and local last mile tracking number if you wish to track your item with your country’s local postal service to see estimated delivery dates once your item has arrived in your country.

Please use your last mile tracking number (click on the tracking link sent to your email and retrieve your last mile tracking number) if you wish to track your package with your country’s local postal service (e.g., USPS, Canada Post, Australia Post) Enter your last mile tracking number in your country’s local delivery tracking service to see the status of your item. Please allow a few days for your last mile tracking number to be generated – in most cases, the last mile tracking number will start to show an estimated delivery date once your item is in transit within your country.

Do I have to pay for VAT or custom clearance fees?

Kawaii Keys will be absorbing and paying for VAT and custom fees for orders heading to the European Union. As such, all customers will have their items clearing customs without the need for additional VAT payment, and you should expect to receive your packages as per normal in accordance with our delivery timeframes.

How long does it take to receive a tracking number?

It takes approximately 1 business day for our system to send the tracking number to your email. As we use international couriers, please kindly allow a few days for the tracking information to be updated and displayed as your package progresses through the logistics network.

Can I cancel or amend my order after payment?

We understand that there may be situations where you need to cancel your order after purchase. We can cancel and refund your order upon request before it has been shipped, but please note that there will be a cancellation fee (i.e., card processing fee) for cancelling your order. These are card network fees (i.e., VISA, Mastercard, PayPal fees) that are non-refundable and you agree for these fees to be deducted from the full refund amount to offset these card fees.

Please note that it is not possible to cancel your order or amend your address once an item has been shipped, as the shipping label is physically printed and affixed to the package and it cannot be amended once the package is in transit. Packages cannot be recalled once they have been shipped out.

What is your Refund Policy?

Our Refund Policy is simple – we will issue a refund if you don’t receive your item or if your item is not as described. Please read the full terms of our Refund Policy here.

How do I get in touch?

We’d love to hear from you! If you need any help with your order, feel free to contact us with your order number or reach out to us at hello@kawaiiwish.com

Our full Terms & Conditions are available here.