Refund Policy

At Kawaii Wish, we take customer satisfaction very seriously. Please be assured that we take extra care to ensure that all our customers receive their items on time, and we will do our best to ensure that your order reaches your address promptly. Please understand that while we take every effort to minimize delays, sometimes factors beyond our control (i.e., peak seasons, delivery strikes) may affect delivery times.

All our customers are protected by our buyer protection and refund policy (“Refund Policy“) when you make a purchase through us. If you do not receive your item 45 days from the order date (“Our 45 Delivery Guarantee”), please let us know and we will make a full refund for your purchase.

In making a purchase through our store, you agree to the refund policy as set out below. Please also read our Shipping Policy carefully as shipping times around the world may vary depending on your country and state.

All items purchased through our store comes with a 45 day delivery guarantee.

If 45 days have passed since your order date and the tracking information shows that your item has not been delivered, please let us know and we will issue a full refund for your purchase. Please contact us for a refund at hello@kawaiiwish.com or by live chat at our contact us page.

Please note that our delivery guarantee does not apply if you provide us with an incorrect, missing or incomplete address – so be sure to check that your address is correct before we ship out your items!

Please kindly contact us or email us with your tracking number so that we can investigate further. You may also wish to copy and paste your tracking number here to see the exact status of your item. If you have any queries, please email us at hello@kawaiiwish.com.

All our customers eventually receive their items, so don’t worry! Most of the time delays are caused by backlogs in local delivery mail service or customs clearance, but your items will eventually be delivered. In the very rare event that you do not receive your item after 45 days, please contact us for assistance. We’re always here to help!

Under this Refund Policy, we will issue you a refund if you do not receive your items 45 days from the order date (and the tracking shows that the item has not been delivered to your address). All items not received after this date will be automatically refunded.

If you have not received your item 45 days from the order date, please let us know at hello@kawaiiwish.com.

Under this Refund Policy, we will issue a refund if your items arrives broken/badly damaged or is significantly not as described. Our customer service teams will require further evidence to investigate further, and we may request photos, screenshots, pictures or any other material to verify that your item is not as described or arrived damaged.

While we make every effort to be as flexible as possible, please note that we will not issue a refund or accept returns solely on the basis that the customer does not want the item anymore after receiving it.

If you have any queries, please email us at hello@kawaiiwish.com.

We ship clothing items according to the size chart for each individual clothing item as displayed on the product page. Please understand that it is your responsibility to check the size chart and ensure that you are satisfied with the clothing size before placing an order. Our products are sourced from Asia, Japan and South Korea, and most apparel items are designed for an Asian audience – we would recommend to pick one size larger if you are shipping to the United States or Europe.

Due to hygiene reasons, we do not accept returns or exchanges if your clothing item conforms to the size chart. If you have any queries about clothing sizes or how to measure your size according to the size chart, please contact our customer service teams first before making a purchase. Please kindly check the size chart and confirm that it fits you before placing an order.

We will only issue a refund if your clothing item does not conform to the size chart, for example, if your clothing item is more than 3cm smaller or larger than the stated size, or has arrived with defects.

If you have any questions about this refund policy, please feel free to email us at hello@kawaiiwish.com, or contact us through live chat on the contact us page. We will respond as fast as we can, so do remember to provide us with your details and order number so that we can get back to you at the soonest.

We typically reply in under 6-8 hours on working days, and under 12 hours on weekends and public holidays.

 

Our full Terms & Conditions are available here.